Features

• Brainstorming and small-group exercises
• Emphasis on getting people to work together "in real life"
• Group-focused training sessions

What Should Happen?

• An open, honest dialogue
• Participation from management
• Training is placed in the context of the organization

What Should Not Happen?

• Focusing on the past to the detriment of the present and near feature
• Assuming that anyone is free of bias
• Allowing participants to view training as nothing more than a policy requirement