What is Client Support Services (CSS)?
The Client Support Services program in London and Middlesex County provides settlement support to Government Assisted Refugees (GAR). The program follows a twelve-month case management service model, which offers a variety of settlement services and referrals to clients based on their unique needs. The goal of the program is to facilitate the integration and settlement process for newcomers. By accessing this program, clients can gain the necessary skills and knowledge to independently access government, health, and community services.

Our services include: 

• Conduct initial assessment

• Provide client-centred holistic case management

• Refer to community resources as appropriate ( Mental Health Support)

• Addressing GAR needs through on-site activities, home visits, information and referral, accompanying to appointments, and language support

• Providing ongoing support and regular re-assessment

• Involving GARs in workshops based on identified needs

• Specialized support services for GAR youth to address their needs as well as connecting them to the community

• Educating and raising awareness in the community about GARs and liaising with community resources

Community Outreach

• Our team engages with community partners to help improve clients’ access to services in the community.

• Newcomer Health Clinic in partnership with (LIHC) London InterCommunity Health Centre