What is Orientation Services for Newcomers?
Orientation services provide information to newcomers (Permanent Residents and Convention Refugees) on government programs and services, community and social services, education, immigration, housing, employment, and community connections. These services assist newcomers to settle and adjust to a new life in Canada. Orientation Services are funded by the federal government through the Department of Immigration, Refugees, and Citizenship Canada (IRCC).

Our services include: 

Needs Assessments
Personalized, self-directed assessments are conducted to assist newcomers and identify their needs, barriers, and strengths.

Settlement Plans & Goals
Based on a newcomer’s initial needs assessment, personalized settlement plans are created with short-term and long-term goals. 

One-on-One Supports
One-on-one supports are available to all newcomers through our Newcomer Settlement Advisors who can help guide, inform, and equip individuals and families with the information, assistance, and resources they need to settle into their new life in Canada. 

Information Sessions
Information sessions are 1-2 hours in length and provide important information on a wide variety of specific topics including:

• Overview of Canada

• Sources of Information

• Rights and Freedoms

• Canadian Law & Justice

• Important Documents

• Improving English or French

• Employment & Income

• Education

• Housing

• Health

• Money & Finance

• Transportation

• Community and Media

• Community Connections

• Becoming a Canadian Citizen