Frequently Asked Questions

  • I need information on how to learn English in Canada.

  • Our Language Assessment and Referral team does initial assessments for newcomers to determine their current level of ability. From there, we provide you with information and referral services to the English as a Second Langauge program. Please visit our English Programs page to book your assessment.

  • I need help getting a job.

  • Our Pre-Employment Program prepares newcomers for the Canadian workplace. Newcomers are given the skills and tools needed to better prepare for the job search process and succeed in the labour market. Contact us for more information or visit our Employment Services page.

  • I’m a new immigrant. I have family problems. Who can help me?

  • Contact one of our Settlement Counsellors, they can refer you to community resources for help.

  • I need to meet new people to learn about the Canadian lifestyle.

  • The CCLC’s Community Connections program brings newcomers and long-time Canadian residents together to encourage intercultural awareness, volunteerism, and social and civic engagement. Community Connections provides newcomers with a safe space as they integrate into the Canadian community. Visit our Community Connections program for more details.

  • I would like to get Canadian work experience.

  • Volunteering is a great way to gain local work experience. The CCLC is always looking to grow our volunteer team, visit our page for more information.

  • How can I become a Canadian citizen?

  • Check Immigration, Refugees and Citizenship Canada (IRCC) website or phone IRCC centre 1-888-242-2100 for applications. If you need help in your language, contact our Settlement Services at the numbers listed on the CCLC’s contact webpage.

  • How do I sponsor my family?

  • Check Immigration, Refugees and Citizenship Canada (IRCC) website or phone IRCC centre 1-888-242-2100 for applications. If you need help in your language, contact our Settlement Services at the number listed on the CCLC’s contact webpage.

  • I want to apply for a passport or other travel document.

  • Call the Passport Canada office at 1-800-567-6868 or download the forms here. If you need help in your language, contact our Settlement Services at the number listed on the CCLC’s contact webpage.

  • How do I obtain a work permit/study permit?

  • Check Immigration, Refugees and Citizenship Canada (IRCC) website or phone IRCC centre 1-888-242-2100 for more information. If you need help in your language, contact our Settlement Services at the number listed on the CCLC’s contact webpage.

  • I want to register my children in school.

  • Contact the school board office in the area where you live or visit this site to find a school near you. If you need help in your language, contact our Settlement Services.

  • How do I apply for a Health Card (OHIP)?

  • You must fill out an application to get an OHIP Card (Ontario Health Insurance Plan). You also need to collect some documents to submit with your application. Our Settlement Counsellors can help you apply for a Health Card, contact us to get started.

  • How can I get my documents translated?

  • The CCLC offers certified document translation services in over 80 languages. Contact us to get a free quote.